Commitment to Clarity and Transparency
We are dedicated to providing our customers with high-quality products and a seamless shopping experience. However, we acknowledge that there may be instances where returns or refunds are necessary. This policy outlines our terms for returns, exchanges, and refunds.
General Return Policy
- Timeframe: You have 30 days from the date of purchase to initiate a return for eligible items.
- Condition: Items must be returned in their original condition, unused, and with all original packaging and tags intact.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Items marked as final sale
Affiliate Products
Please note that we promote affiliate offers on our site. We do not own or directly sell these products; therefore, we cannot process returns or refunds for any purchases made through affiliate links. For any issues related to these purchases, please contact the respective seller directly.
Return Process
- Initiate a Return: Contact our customer service team at info@movingengines.com to initiate a return. Please include your order number, item details, and reason for return.
- Receive Return Authorization: Once your return request is approved, you will receive a return authorization number and instructions on how to send your item back to us.
- Ship Your Item: Pack your item securely and include the return authorization number. Ship it to the address provided in the return instructions.
Refunds
- Processing Time: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days.
- Original Payment Method: Refunds will be issued to the original payment method used at the time of purchase.
- Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.
Exchanges
If you wish to exchange an item for a different size or color, please contact us at info@movingengines.com. Exchanges are subject to product availability.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at info@movingengines.com with details and photos of the issue. We will arrange for a replacement or refund as appropriate.
No Responsibility for Unreceived Claims
We are not responsible for any claims regarding unreceived items when purchased through affiliate links on our site. Please reach out directly to the seller for resolution.
Contact Us
For any questions or concerns regarding our Return and Refund Policy, please reach out to us at info@movingengines.com. We are here to assist you and ensure your satisfaction with our products.